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Managed
Monitoring is our base-level support solution, providing
7x24 remote network monitoring and front-line alert troubleshooting.
This service provides businesses with complete and customizable
network device monitoring at a fraction
of the cost of most enterprise-class solutions. NetTeam-Central
is our centralized collection application that monitors the health,
status and availability of devices and applications, and notifies
via e-mail or pager in the event of failed key network elements,
which commonly include:
- Servers and Workstations running leading Windows and Unix-based Operating Systems
- Manageable routers, switches or hubs and any other IP-addressable network devices
- Mission critical applications by process and port response
- DNS/Website response and connectivity of ISP router interfaces
NetTeam-Central
has numerous monitoring methodologies. It is fully customizable
and can be tailored to fit the needs of nearly any client. In addition,
NetTeam-Central
provides detailed performance reporting and maintains historical
data for capacity planning and predictive analysis, including role-based
views for both business and technical users alike. If NetTeam-Central detects a critical network problem or failure, a NetTeam Systems
Analyst can attempt to determine the source by securely logging
into your network to quickly assess the situation. If the issue
cannot be resolved remotely, we can escalate the situation by contacting
a vendor, service provider, internal IT contact or (based on contracted
support level) dispatch one of our Systems Engineers.
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