Technology is ever changing and no Technology Department can afford to be a "barrier" to change. However, changing technology and systems has inherent risk, and it is the responsibility of the Technology Department to implement effective, well-defined processes that reduce that risk. In addition, new regulatory requirements have placed a greater emphasis on the need to document and potentially audit the activities that occur in the technology environment. Developing and implementing a robust Change Management Process is very important to the overall success of any technology organization.

An effective Change Management Process enables changes to be rapidly implemented in the environment, while reducing the risk these changes pose, by ensuring appropriate review and documentation. In addition, the Change Management Process will help identify areas in which the automation of changes would have the greatest impact.